Bulletin 2024-10: The Use of Artificial Intelligence Systems in Insurance (NAIC Model Bulletin adopted by the Massachusetts Division of Insurance)

Summary

The Massachusetts Division of Insurance issued Bulletin 2024-10 on December 9, 2024, its version of the NAIC Model Bulletin on insurers' use of AI. It reminds insurers authorized in Massachusetts that decisions affecting consumers that are made or supported by AI systems must comply with existing insurance law, including the rules on unfair trade practices and unfair discrimination. It sets the regulator's expectations for a written AI systems program (governance, risk management, internal controls and oversight of third-party AI vendors) and describes the information the regulator may request in an investigation or market conduct examination. This record covers the bulletin only; it is regulatory guidance, not a statute.

Key dates

1. December 9, 2024Takes effect
2. October 16, 2026Checked against sources
3. October 21, 2026Checked against sources

Developments are added when the record is reviewed. Next review: January 15, 2027.

Evidence

Each passage is quoted from its source. The quoted passages are re-checked against the live pages every month.

1. BULLETIN 2024-10 To: All Insurers Licensed to do Business in Massachusetts ("Insurers") From: Michael T. Caljouw, Commissioner of Insurance Date: December 9, 2024 Re: The Use of Artificial Intelligence Systems in Insurance

   Supports: Bulletin number, issuer, date, subject

   Bulletin 2024-10: The Use of Artificial Intelligence Systems in Insurance Massachusetts Division of Insurance Primary source