Managed services provider

Genpact

Genpact, an NYSE-listed Bermuda company, provides finance and accounting services and offers agentic AI suites for the close, payables and FP&A.

3 offerings in the directory Last verified October 12, 2026

Function

Finance and accounting

Ownership: Public
Common shares (G) listed on the New York Stock Exchange; organized under Bermuda law, per its Form 10-K for 2025.
Headquarters: Bermuda
Based on the 10-K, which gives Hamilton, Bermuda as the principal executive office and registered office; Genpact's press releases carry a New York dateline.
SEC reporting: Yes
Audit firm: No
No statutory audit practice is described in the sources read; the flag is false on that basis, not on an independently sourced negative.
Website: genpact.com
Subprocessor list: Not stated
Contract terms: Not stated

Offering · AI agent

Genpact AP Suite

Directory recordLast verified October 12, 2026Compare with othersBuild questions for this vendor

Genpact's AP Suite applies agentic AI to accounts payable through four modules: AP Capture, AP Advance, AP Trace and AP Assist.

Genpact says its agents read and validate invoices, manage matching, exceptions and auto-posting, route to people when needed, and learn from feedback over time.

AP Trace looks for duplicate invoices and unusual patterns, and AP Assist handles supplier queries in several languages.

Genpact says client data stays in the client's environment under the agreed deployment model and is not used to train models for other clients.

Where it fits

An accounts payable agent layer that Genpact says sits over existing ERP and cloud AI platforms rather than replacing them.

CoE analysis Auto-posting and duplicate detection touch payment controls, so the thresholds and approval points deserve as much scrutiny as the touchless rates.

What it does

Offering type: AI agent
Workflow areas: Accounts payable
Customer size: Not stated

AI

Kind of AI: Agents and automated actions
Established machine learning and rules
Suggests or acts: Suggests and acts
Availability: Not stated
No availability, edition or regional terms on the product page.
Models named: Not stated

Control

Who controls it: Professional services firm
Customer finance team

Commercial

Pricing model: Not stated
Public price: Not stated

Evidence

Independent outcomes: None found in the sources read.
Sources read: Vendor-stated 5
Independent market evidence 4
Independently verified outcomes None read
Pricing None read
Known limitations None read
Coverage: Directory record
Last verified: October 12, 2026

Delivery and lock-in

Delivery model: Not stated
Run service offered: Not stated
Team qualifications published: Not stated
Not stated in the sources read.
IP and post-engagement license: Genpact's 10-K says its solutions often include proprietary methodologies, software and reusable knowledge capital, and that "our agreements with our clients govern the ownership of such intellectual property." No terms for this product, or for use of its agents after an engagement ends, are published in the sources read. [C-5108]
Savings claims (firm-stated): Stated by the firm, not verified
up to 99% of discount opportunities captured
A share of available discount opportunities, not a monetary amount; marked on the page as a projected estimate. No baseline, population, period, or treatment of service fees is stated.
Alliance partners: Google Cloud

Security and control

Single sign-on: Not covered in this record
User provisioning: Not covered in this record
Role-based access: Not covered in this record
Administrator controls for AI: Not covered in this record
Audit logs: Not covered in this record
Certifications: Not covered in this record
Data retention: Not covered in this record
Data residency: Not covered in this record
Training on customer data: Not covered in this record

AI features

As the vendor or firm describes them. Notes in small print record what the sources leave open.

AP Capture
Agentic AI extracts supplier data across invoice formats and classifies, enriches and cleans it.
Kind
Established machine learning and rules
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
AP Advance
Three-way matching, exception handling and non-PO invoices, with AI-led auto-posting and recommended actions.
Kind
Agents and automated actions
Suggests or acts
Suggests and acts
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
AP Trace
Algorithms identify duplicate invoices and unusual patterns, using feedback to reduce false positives.
Kind
Established machine learning and rules
Suggests or acts
Suggests
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
AP Assist
Handles supplier queries across languages, identifies intent and automates responses.
Kind
Agents and automated actions
Suggests or acts
Acts
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.

Questions to ask

For this offering

Which steps do agents or automation complete without a person approving them (for example posting entries, clearing reconciliations or releasing payments), and how are those thresholds set, changed and evidenced?
Which invoices can AP Advance post without human approval, and how do AP Trace alerts block or release a payment?
Will you provide a SOC 1 Type 2 report for the outsourced finance processes, and does its scope include the AI platform and agents used to deliver them, including changes to models and prompts?
Is our data used to train, tune or improve any model, rule or shared knowledge base, including one used for other clients, and where is it processed and retained?
Which model providers and sub-processors sit behind the AI features, and how will you notify us when they change?
Can you show the population, baseline and period behind the outcome figures you publish, and will you commit to any of them in the contract as service levels?

From the diligence question set

Build questions for this vendor

Offering · AI agent

Genpact Finance Actions Hub

Directory recordLast verified October 12, 2026Compare with othersBuild questions for this vendor

Genpact describes Finance Actions Hub as agentic AI-assisted decision support for FP&A.

It names four agents: forecasting and scenario, insight and diagnostics, anomaly detection, and an insight narrative agent that drafts commentary for reporting packs.

Genpact says human-in-the-loop review is built in at every step and that the product uses a proprietary, industry-specific fine-tuned model rather than a generic large language model.

Where it fits

CoE analysis Decision support for FP&A that drafts analysis and commentary for people to review, not a planning system of record.

CoE analysis Teams would still need to establish which data the model was tuned on and how generated narratives are checked before they reach a reporting pack.

What it does

Offering type: AI agent
Workflow areas: Planning and FP&A
Finance data and analytics
Reporting and disclosure
Customer size: Not stated

AI

Kind of AI: Agents and automated actions
General-purpose assistant
Established machine learning and rules
Suggests or acts: Suggests
Availability: Not stated
The page invites contact with an expert; outcomes are to be validated during project initiation.
Models named: Not stated

Control

Who controls it: Professional services firm
Genpact says human-in-the-loop review is built in at every step; who can change configuration, prompts, data connections or behavior is not stated.

Commercial

Pricing model: Not stated
Public price: Not stated

Evidence

Independent outcomes: None found in the sources read.
Sources read: Vendor-stated 3
Independent market evidence 4
Independently verified outcomes None read
Pricing None read
Known limitations None read
Coverage: Directory record
Last verified: October 12, 2026

Delivery and lock-in

Delivery model: Not stated
Run service offered: Not stated
Team qualifications published: Not stated
Not stated in the sources read.
IP and post-engagement license: Genpact's 10-K says its solutions often include proprietary methodologies, software and reusable knowledge capital, and that "our agreements with our clients govern the ownership of such intellectual property." No terms for this product, or for use of its agents after an engagement ends, are published in the sources read. [C-5108]
Savings claims (firm-stated): Stated by the firm, not verified
up to 40% reduction in manual reporting effort
Labeled "indicative targeted outcomes only"; the page says actual potential outcomes must be validated during project initiation. No baseline, population, period, or treatment of service fees is stated.
Alliance partners: Google Cloud

Security and control

Single sign-on: Not covered in this record
User provisioning: Not covered in this record
Role-based access: Not covered in this record
Administrator controls for AI: Not covered in this record
Audit logs: Not covered in this record
Certifications: Not covered in this record
Data retention: Not covered in this record
Data residency: Not covered in this record
Training on customer data: Not covered in this record

AI features

As the vendor or firm describes them. Notes in small print record what the sources leave open.

Forecasting and scenario agent
Runs what-if models to estimate potential outcomes.
Kind
Established machine learning and rules
Suggests or acts
Suggests
Who controls it
Not stated
Availability
Not stated
Control: Not stated. Finance users run scenarios; who controls configuration is not stated.
Insight and diagnostics agent
Answers ad hoc natural-language queries and generates structured reports using generative AI.
Kind
General-purpose assistant
Suggests or acts
Suggests
Who controls it
Not stated
Availability
Not stated
Control: Not stated. Users query it; who controls configuration is not stated.
Anomaly detection agent
Scans financial data to flag patterns and unusual values and trigger alerts.
Kind
Established machine learning and rules
Suggests or acts
Suggests
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
Insight narrative agent
Automates narratives and commentary for standard reporting packs.
Kind
General-purpose assistant
Suggests or acts
Suggests
Who controls it
Professional services firm
Availability
Not stated
Control: Human-in-the-loop review stated for every step.

Questions to ask

For this offering

What data is the proprietary model fine-tuned on, does it include other clients' data, and which base model does it build on?
How are generated narratives and commentary reviewed and evidenced before they reach a reporting pack or board material?
Is our data used to train, tune or improve any model, rule or shared knowledge base, including one used for other clients, and where is it processed and retained?
Which model providers and sub-processors sit behind the AI features, and how will you notify us when they change?
Can you show the population, baseline and period behind the outcome figures you publish, and will you commit to any of them in the contract as service levels?

From the diligence question set

Build questions for this vendor

Offering · AI agent

Genpact Record-to-Report Suite

Directory recordLast verified October 12, 2026Compare with othersBuild questions for this vendor

Genpact presents the Record-to-Report Suite as agentic AI for the close, in three modules: Journal Entry, Reconciliation and Intercompany.

Its agents ingest data from ERPs, sub-ledgers and bank files, apply self-learning rules to match transactions and classify exceptions, and route anything needing a human decision.

Genpact says the Reconciliation agents verify evidence, score confidence and classify open items, with a full audit trail of every action.

It positions the suite as a finance domain layer over the client's existing ERPs and cloud AI platforms.

Where it fits

CoE analysis A close-focused agent product from an outsourcing firm, sitting between the ERP and the reconciliation or close tools a team already runs.

CoE analysis Its value depends on how the auto-matching and journal thresholds are set and who signs off on them, which the page does not specify.

What it does

Offering type: AI agent
Workflow areas: Close
Reconciliation
Customer size: Not stated

AI

Kind of AI: Agents and automated actions
Established machine learning and rules
Suggests or acts: Suggests and acts
Availability: Not stated
The product page offers demos; no availability, edition or regional terms.
Models named: Not stated

Control

Who controls it: Professional services firm
Customer finance team

Commercial

Pricing model: Not stated
Public price: Not stated

Evidence

Independent outcomes: None found in the sources read.
Sources read: Vendor-stated 5
Independent market evidence 4
Independently verified outcomes None read
Pricing 1
Known limitations None read
Coverage: Directory record
Last verified: October 12, 2026

Delivery and lock-in

Delivery model: Not stated
Run service offered: Not stated
Team qualifications published: Not stated
Not stated in the sources read.
IP and post-engagement license: Genpact's 10-K says its solutions often include proprietary methodologies, software and reusable knowledge capital, and that "our agreements with our clients govern the ownership of such intellectual property." No terms for this product, or for use of its agents after an engagement ends, are published in the sources read. [C-5108]
Savings claims (firm-stated): Stated by the firm, not verified
up to 40% lower workload during close cycles
Marked on the page as a projected estimate. No baseline, population, period, or treatment of service fees is stated.
Alliance partners: Google Cloud

Security and control

Single sign-on: Not covered in this record
User provisioning: Not covered in this record
Role-based access: Not covered in this record
Administrator controls for AI: Not covered in this record
Audit logs: Not covered in this record
Certifications: Not covered in this record
Data retention: Not covered in this record
Data residency: Not covered in this record
Training on customer data: Not covered in this record

AI features

As the vendor or firm describes them. Notes in small print record what the sources leave open.

Journal Entry module
Turns almost any input into a standardized journal template, learns from every entry and catches anomalies.
Kind
Agents and automated actions, Established machine learning and rules
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
Reconciliation module
Self-learning agents verify evidence, score confidence, classify open items and route exceptions to people, with a full audit trail.
Kind
Agents and automated actions, Established machine learning and rules
Suggests or acts
Suggests and acts
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated; routing rules for human decisions are not described.
Intercompany Assistant
Agents align multi-entity transactions, reconcile goods receipts against financial records and answer balance questions.
Kind
Agents and automated actions, General-purpose assistant
Suggests or acts
Suggests and acts
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.

Questions to ask

For this offering

Which steps do agents or automation complete without a person approving them (for example posting entries, clearing reconciliations or releasing payments), and how are those thresholds set, changed and evidenced?
Is the suite delivered as software we operate, as part of a Genpact-run service, or both, and who configures matching rules and auto-posting thresholds?
Will you provide a SOC 1 Type 2 report for the outsourced finance processes, and does its scope include the AI platform and agents used to deliver them, including changes to models and prompts?
Is our data used to train, tune or improve any model, rule or shared knowledge base, including one used for other clients, and where is it processed and retained?
Which model providers and sub-processors sit behind the AI features, and how will you notify us when they change?
Can you show the population, baseline and period behind the outcome figures you publish, and will you commit to any of them in the contract as service levels?

From the diligence question set

Build questions for this vendor

Genpact AP Suite

What it does

AI

Control

Commercial

Evidence

Delivery and lock-in

Security and control

AI features

AP Capture

AP Advance

AP Trace

AP Assist

Questions to ask

Genpact Finance Actions Hub

What it does

AI

Control

Commercial

Evidence

Delivery and lock-in

Security and control

AI features

Forecasting and scenario agent

Insight and diagnostics agent

Anomaly detection agent

Insight narrative agent

Questions to ask

Genpact Record-to-Report Suite

What it does

AI

Control

Commercial

Evidence

Delivery and lock-in

Security and control

AI features

Journal Entry module

Reconciliation module

Intercompany Assistant

Questions to ask