Professional services firm

Capgemini

Capgemini, listed on Euronext Paris, offers Frictionless Finance: AI-augmented order-to-cash, purchase-to-pay and record-to-analyze operations.

1 offering in the directory Last verified October 12, 2026

Function

Finance and accounting

Ownership: Public
Capgemini SE shares trade on Euronext Paris (primary exchange) and are in the CAC 40, per its investor capital-structure page; it does not file 10-K or 20-F reports with the SEC.
Headquarters: France
Based on the Paris registered office of Capgemini Service SAS, which coordinates Capgemini SE's websites, and Euronext Paris as the primary listing; the registration document was not read.
SEC reporting: No
Audit firm: No
No statutory audit practice is described in the sources read; the flag is false on that basis, not on an independently sourced negative.
Website: capgemini.com
Subprocessor list: Not stated
Contract terms: Not stated

Offering · Managed service

Capgemini Frictionless Finance (AI.Controllership, AI.Payables, AI.Receivables)

Directory recordLast verified October 12, 2026Compare with othersBuild questions for this vendor

Capgemini describes Frictionless Finance as AI-augmented order-to-cash, purchase-to-pay, record-to-analyze and analytics, delivered through an AI-enabled framework, an AI-augmented workforce and AI-driven operating models.

It makes use of Capgemini's Digital Global Enterprise Model (D-GEM), which Capgemini calls an AI-based business transformation platform.

AI.Controllership infuses AI into accounting, reconciliation, close, reporting and compliance to enable continuous accounting and close.

AI.Payables and AI.Receivables apply AI to exception handling in payables and to cash and collections.

Where it fits

CoE analysis A finance operations service packaged into named AI solutions by process tower, presented as a Capgemini-run service rather than as software.

The benefit figures are stated as 'up to' potentials and, for receivables, are worded inconsistently across Capgemini's own pages.

What it does

Offering type: Managed service
Workflow areas: Receivables and collections
Accounts payable
Close
Reconciliation
Reporting and disclosure
Finance data and analytics
Customer size: Not stated

AI

Kind of AI: Established machine learning and rules
Agents and automated actions
Suggests or acts: Not stated
Availability: Not stated
The pages read describe the solutions as offered; no availability, edition or regional terms.
Models named: Not stated

Control

Who controls it: Professional services firm

Commercial

Pricing model: Not stated
Public price: Not stated

Evidence

Independent outcomes: None found in the sources read.
Sources read: Vendor-stated 6
Independent market evidence None read
Independently verified outcomes None read
Pricing 1
Known limitations None read
Coverage: Directory record
Last verified: October 12, 2026

Delivery and lock-in

Delivery model: Not stated
Run service offered: Not stated
Team qualifications published: The pages profile four leaders by role (undated author biographies): the Global Head of the IFAO practice (over 15 years in F&A consulting and BPO service delivery), the Chief Innovation Officer of Capgemini's Business Services (over three decades advising on technology adoption), the Record to Analyze Global Process Owner (over 20 years in finance and accounting, the last 12 transforming clients' processes and operations) and the Forecast to Cash Global Process Owner (has led major C2C projects). They publish no qualification criteria or team size for delivery teams. [C-5111] [C-5114] [C-5117]
IP and post-engagement license: Not stated
Not stated in the sources read.
Savings claims (firm-stated): Stated by the firm, not verified
up to 50% improvement in days sales outstanding (solution level)
Stated as an "up to" potential benefit. The same page and the AI.Receivables page give 40% for AI.Receivables (recorded under conflicts). No baseline, population, period, or treatment of service fees is stated.
up to 40% improvement in days sales outstanding (AI.Receivables)
Footnoted: "These outcomes are dependent on the maturity level of your finance organization." [C-5115] No baseline, population, period, or treatment of service fees is stated.
up to 35% increase in efficiency (AI.Receivables)
Footnoted as dependent on the maturity level of the finance organization. No baseline, population, period, or treatment of service fees is stated.
up to 50% auto-certifications and reconciliation effort reduction (AI.Controllership)
Footnoted: "These outcomes are dependent on the maturity level of your finance organization." [C-5113] No baseline, population, period, or treatment of service fees is stated.
up to 70% reduction of close and reporting effort (AI.Controllership)
Footnoted as dependent on the maturity level of the finance organization. [C-5113] No baseline, population, period, or treatment of service fees is stated.
up to 25% increases in early payment discounting (AI.Payables)
Stated as a "measurable potential benefit". No baseline, population, period, or treatment of service fees is stated.
up to 50% reductions in manual vendors master data management (AI.Payables)
Stated as a "measurable potential benefit". No baseline, population, period, or treatment of service fees is stated.
Alliance partners: HighRadius
Heading of an article tile dated March 21, 2023 on the AI.Receivables page; the article was not read, and the page states no terms.

Security and control

Single sign-on: Not covered in this record
User provisioning: Not covered in this record
Role-based access: Not covered in this record
Administrator controls for AI: Not covered in this record
Audit logs: Not covered in this record
Certifications: Not covered in this record
Data retention: Not covered in this record
Data residency: Not covered in this record
Training on customer data: Not covered in this record

AI features

As the vendor or firm describes them. Notes in small print record what the sources leave open.

AI.Controllership
Infuses AI into accounting, reconciliation, close, reporting and compliance; up to 80% automatic posting of journal entries and a one-to-two-day close are stated.
Kind
Established machine learning and rules, Agents and automated actions
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
Kind: Kind is CoE analysis: the pages do not use the word agent; agents-actions rests on the stated automatic posting of journal entries.
AI.Payables
Infuses AI into accounts payable to eliminate repetitive tasks such as exception handling and insight dashboard creation.
Kind
Established machine learning and rules
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
AI.Receivables
Infuses AI into cash and collections processes; up to 90% increase in automatching for cash application is stated.
Kind
Established machine learning and rules
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.
D-GEM
Capgemini's Digital Global Enterprise Model, described as an AI-based business transformation platform underpinning the solution.
Kind
Established machine learning and rules
Suggests or acts
Not stated
Who controls it
Professional services firm
Availability
Not stated
Control: Not stated.

Unclear or conflicting statements

Where the sources are unclear or disagree, both statements are shown with their links.

AI.Receivables days sales outstanding benefit

Statement A

AI.Receivables page: "Up to 40% improvement in days sales outstanding"

capgemini.com/solutions/aireceivables/

Statement B

Frictionless Finance page, AI.Receivables section: "up to 40% increases in days sales outstanding"

capgemini.com/us-en/services/enterprise-management/intelligent-business-operations/frictionless-finance/

Recorded, not resolved (D-143). The conflict is the wording: "improvement" on the AI.Receivables page, "increases" on the Frictionless Finance page; an increase in days sales outstanding would be adverse, and the pages do not explain the wording. The Frictionless Finance page's separate "up to 50% improvement in days sales outstanding" is a solution-level figure, a difference of scope rather than part of the conflict.

Recorded, not resolved (D-143) · Both statements are published as found; CoE draws no inference about which governs.

Questions to ask

For this offering

Will you provide a SOC 1 Type 2 report for the outsourced finance processes, and does its scope include the AI platform and agents used to deliver them, including changes to models and prompts?
Which steps do agents or automation complete without a person approving them (for example posting entries, clearing reconciliations or releasing payments), and how are those thresholds set, changed and evidenced?
Which technology platforms (Capgemini's or third parties') deliver AI.Controllership, AI.Payables and AI.Receivables in our scope, and who licenses them?
Is our data used to train, tune or improve any model, rule or shared knowledge base, including one used for other clients, and where is it processed and retained?
Can you show the population, baseline and period behind the outcome figures you publish, and will you commit to any of them in the contract as service levels?
If we end the engagement, which assets, configurations, agent definitions and data do we keep, and in what form?

From the diligence question set

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