NTIA white paper: AI-Driven Transformation in 9-1-1 Operations

Summary

NTIA white paper, dated September 2025 and posted on November 17, 2025, summarizing a national landscape analysis of how 9-1-1 centers use AI, drawn from an AI symposium, four site visits and 14 interviews with 9-1-1 leaders. It reports examples rather than national averages: AI reduced non-emergency call volume by up to 40% at Jefferson County's Jeffcom 911 and by about 36% on average at Monterey County's emergency communications district, peaking near 39% in late 2024. It also covers success factors (leadership, flexible procurement, staff inclusion) and barriers (rigid procurement, lack of national standards, vendor lock-in).

Key dates

1. November 17, 2025Issued
2. October 16, 2026Checked against sources
3. October 21, 2026Checked against sources

Developments are added when the record is reviewed. Next review: October 16, 2027.

Evidence

Each passage is quoted from its source. The quoted passages are re-checked against the live pages every month.

1. This paper summarizes insights from NTIA's national research effort that included an AI Symposium, four site visits, and 14 interviews with 9-1-1 leaders.

   Supports: Method

   AI-Driven Transformation in 9-1-1 Operations November 17, 2025

   Supports: Posting date

   AI-Driven Transformation in 9-1-1 Operations NTIA Primary source

2. AI-Driven Transformation in 9-1-1 Operations September 2025

   Supports: Paper date

   AI tools have reduced non-emergency call volume by up to 40% at Jefferson County Communications Center Authority (Jeffcom 911), and by about 36% on average at Monterey County Emergency Communications District (Monterey County ECD), with a peak near 39% in 2024.

   Supports: Reported results (site-specific)

   AI-Driven Transformation in 9-1-1 Operations (white paper) NTIA Primary source